A bit of introduction. I am a (was a) proud owner of HTC One X from Bangalore, India. One X is a beautiful phone with a beautiful display rivaled only by the likes of iPhone, no doubt on that. However HTC needs to improve on their customer care.
I sent my phone for repair on Jan 25 2013 and now its Feb 4 2013 with no news on when I am going to get it back. The so called customer care center claims they are just a collection point and they do not have visibility on the activities of the actual repair center. Also they claim it is delayed because of shortage of parts availability which shocks me because One X is a premier phone from HTC and if they do not have parts for this it means how shoddy their operations are.
I visited a Samsung store on CMH Road, Indiranagar and took a demo on Galaxy Note 2 and I was immediately sold on it. Also I did take a demo on iPhone 5 from nearby Sangeetha. Trust me once you have got used to a big screen, the tiny screen of iPhone 5 will never satisfy you, period. I did like the idea of having a Samsung store as against a store which sells products from multiple makers. Also they mentioned they have a unique Samsung care nearby which caters to Samsung products alone thereby giving better service to customers, unlike HTC.
I sent my phone for repair on Jan 25 2013 and now its Feb 4 2013 with no news on when I am going to get it back. The so called customer care center claims they are just a collection point and they do not have visibility on the activities of the actual repair center. Also they claim it is delayed because of shortage of parts availability which shocks me because One X is a premier phone from HTC and if they do not have parts for this it means how shoddy their operations are.
I visited a Samsung store on CMH Road, Indiranagar and took a demo on Galaxy Note 2 and I was immediately sold on it. Also I did take a demo on iPhone 5 from nearby Sangeetha. Trust me once you have got used to a big screen, the tiny screen of iPhone 5 will never satisfy you, period. I did like the idea of having a Samsung store as against a store which sells products from multiple makers. Also they mentioned they have a unique Samsung care nearby which caters to Samsung products alone thereby giving better service to customers, unlike HTC.
